Shipment processing time
All orders are processed within 2–3 business days of receipt. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
You will receive a shipment confirmation email with your tracking number once your order has shipped.
We currently ship to Malaysia, Singapore, Australia, and New Zealand. If you are not from any of these countries, but are interested in our products, you can email us with a list of the products you are interested in purchasing. We will be happy to see if we can arrange shipping to your country. Please note that shipping internationally can be very costly. Kindly double-check the total amount before you check out.
Incorrect shipping addresses and refused delivery
tangankraf.com will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or stolen shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.