Return & refund policy
Thank you for shopping at tangankraf.com. We offer refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for refunds and exchanges
Your item must be unused and in the same condition that you received it. The item must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Only regular-priced items may be refunded, sale items cannot be refunded. If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our office.
Gift cards, some health and personal care items.
Partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Refund will be paid via Bank Transfer within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your bank card company, it may take some time before your refund is transferred. If you have done all of this and you still have not received your refund yet, please contact us.
Send the product back to our office. Address will be provided. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.